Returns & Exchanges
Due to the perishable nature of our products and state alcohol regulations, Mano's Wine cannot accept returns of physical wine bottles; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Delivery
Upon arrival, please carefully inspect your shipment for any signs of breakage or leakage that may have occurred during transit.
Document Issues
If you discover damage, take clear photographs of the exterior packaging and the damaged bottles within 48 hours of delivery.
Contact Support
Email our customer service team with your order number and the documentation of the damage to initiate a claim for a replacement or store credit.
Resolution Process
Our team will review your claim and, if approved, will issue a replacement shipment or a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing